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Child Guidance Resource Centers (CGRC) is a private, non-profit
community behavioral healthcare organization.
CGRC provides quality care and educational services that best meet the needs of children,
adolescents and families with mental health, developmental disability, and residential
needs in the Tri-State area. Learn
more about CGRC.
Provide high quality, community-based therapeutic, supportive, and preventive behavioral
healthcare services for children, adolescents and families with mental health, developmental
disability, and residential needs.
Child Guidance Resource Centers operates multiple innovative programs for mental
health and developmentally disabled children, adolescents and families in the Tri-State
area. CGRC provides services in a wide variety of community sites with education,
juvenile justice, children and youth, healthcare and other community organizations.
We recognize the worth, quality and importance of each other, the people we serve,
and our organization
We care about others and respect their feelings
We are honest and forthright and meet the highest ethical standards
We meet society's expectations and our own responsibility to be prudent with our
resources
We work together to be the best that we can be QUALITY We continue to see an environment
where suggestions for continual improvement and innovation are solicited, ideas are
shared, and teamwork flourishes |
 
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CHILD GUIDANCE RESOURCE CENTERS
STAFF COMPLIANCE / QUALITY CONCERNS
Child Guidance Resource Centers is committed to compliance with all applicable laws
and regulations.
We continuously promote ethical conduct by all staff.
If you have concerns about the conduct of staff or any potential compliance issues,
please call CGRCï¿*s Compliance Hotline.
484-454-8700, extension 1322
Child Guidance is committed to promoting continuous performance improvement in all
organization programs, initiatives and activities.
Any employee who has concerns related to safety or the quality of care provided at
CGRC should contact his or her manager and/or
CGRCï¿*s Safety/Risk Manager.
You may also report any of safety or quality concern to the Joint Commission on Accreditation
of Healthcare Organizations (JCAHO).
JCAHO Phone Number: 1-800-994-6610
CGRC will take no disciplinary action because an employee reports safety or quality
of care concerns to JCAHO.
NOTICE
 Child
Guidance Resource Centers (CGRC) is accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), and as an accredited organization, our programs and services are
periodically surveyed by JCAHO. The purpose of the survey is to evaluate the CGRCï¿*s
compliance with nationally established JCAHO standards. The surveys are used to determine
whether, and the conditions under which, accreditation should be awarded the organization.
JCAHO standards deal with quality of care issues and safety. Any individual with
concerns about client care and safety at CGRC should contact CGRC management. CGRC
will make every effort to resolve concerns and ensure quality and safety. Any individual,
whose concerns cannot be resolved through CGRC, may contact the Joint Commissionï¿*s
Office of Quality Monitoring by either calling 1-800-994-6610 or emailing complaint@jcaho.org.
This notice is posted in accordance with the Joint Commissionï¿*s requirements.
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