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Case Management Information

There’s a lot to manage, learn, and navigate when your child has a mental health diagnosis. Case Management is here to help. This stand-alone service assists children and families with mental health needs to achieve success through their treatment journey. Families are empowered with education, support to access resources, and guidance in making informed choices. Case Management works to maximize an individual and family’s ability to live independently and productively in the community.

How does a Case Manager help?

A Bachelor’s level professional case manager is assigned to work with your child and family. They will support you by: - Linking with services – Establishes and maintains linkages with other child-serving systems (i.e. school, Theraplay, speech support, etc.). - Monitoring of service delivery – Organizes and leads interagency team meetings acting as your advocate so that all involved organizations can collaborate on the development of the plan for the child and family; maintains on-going communication with all service providers to ensure continuity of care and effectiveness of services. - Gaining access to services – Promotes the smooth transition between levels of care within Child Guidance and the continuum of children’s mental health services in your county. - Assessment and services planning – Participates with other providers in assessing needs and developing a comprehensive service plan for your family. - Problem resolution – Assists in gaining access to services; assists in resolving issues that prevent your family from receiving needed treatment, rehabilitation and support services. Informal support network building – With the parent’s permission and cooperation, builds an informal support network for the child and family. - Use of community resources – Provides community resources i.e. mental health services, healthcare, employment training, education, housing assistance, childcare, camps, recreational activities, obtaining basic living needs and skills such as housing, food, medical care, recreation, education, and employment.

Who can access case management services?

Children and adolescents (toddler to age 21) in Philadelphia, Delaware, and Chester Counties and their families. Case Management services are covered by the PA Medical Assistance System. In the state of Pennsylvania, any child who needs services for a mental health diagnosis or disability cannot be denied Medical Assistance regardless of family income. To learn more about Medical Assistance and when to apply, visit click here

When/how often does case management occur?

Blended Case Management (BCM) Minimum is 2 times a month, face to face. After 5pm, on-call services are provided for BCM client in a crisis.

How can I get started? To learn more, contact us at:

Chester County: 610-383-5635, Delaware County: 484-454-8700, Philadelphia County: 267-713-4100 Or send an email to

Locations with Case Management


2901 Island Ave
Philadelphia, PA 19153

(267) 713-4100